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Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • drop off your repeat prescription slip at the post box located on the right-hand side of our main entrance

It is our policy to only accept written requests; telephone requests will be refused.

N.B You can view and print a list of your repeat prescriptions with an online services account.

Collecting your prescription

Information:

You can usually collect your prescription if ordered online within 3 working days after you have ordered it.

You can usually collect your prescription if a paper request has been submitted within 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • use the Klinik online service
  • at any pharmacy that accepts repeat prescriptions

Dispensary

Dispensing of prescriptions is available for patients who reside in some of the surrounding villages. A list of such villages is available by contacting reception through Klinik.

Dispensary opening hours.

Further dispensary information (PDF).

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z

If you would like to speak to someone at the GP surgery about your prescription:

  • use the Klinik online service

Medication reviews

We are keen to ensure that patients with ongoing medical problems are monitored regularly.

If you have been advised by the surgery that your medication review is due, please use our online Medication Review form or inform reception. This will allow the dispensary to arrange for a pharmacist to subsequently carry out a medication review – they may not need to call you to undertake this.

We will not leave you without your medication unless the clinical risk outweighs the benefit.

If you are unable to order medications online because of an overdue medication review, you can request your medications through our online consultation service (Klinik). If you are using SystmOnline, you can submit a custom request. This is located beneath the tick boxes where you would normally request your medication.

Drum reviews

You may be asked periodically to complete a short questionnaire regarding your medications and their usage. This information is used to provide better care for our patients as well as to flag any concerns for our doctors.

Prescription charges

Find out more about prescription charges. You can also find out if you are entitled to free prescriptions.

If you collect your medication from our practice and are not eligible for free prescriptions, you can pay by cash or card.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.