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I can’t request my medication

If you can’t see the tick box to request your medication, here are a few possible reasons:

  • It might be too early to request your medication. You can only ask for a further supply seven days before you run out.
  • You may need a medication review. 
  • Your medication might require special approval from a doctor.
  • The medication might not be on your list of repeat prescriptions.
  • If you’re a new patient, you might not be fully registered with the practice yet.

You can still request your medication by writing it down in the custom request box at the bottom of the ‘Request Medication’ page within SystmOnline.

If you normally request medication with the NHS app, use our KLINIK platform to submit a Repeat Prescription Request.

I am due for a medication review

We are keen to ensure that patients with ongoing medical problems are monitored regularly.

If you have been advised by the surgery that your medication review is due, please use our online Medication Review form or inform reception. This will allow the dispensary to arrange for a pharmacist to subsequently carry out a medication review – they may not need to call you to undertake this.

We will not leave you without your medication unless the clinical risk outweighs the benefit.

If you are unable to order medications online because of an overdue medication review, you can request your medications through our online consultation service (Klinik) . If you are using SystmOnline, you can submit a custom request. This is located beneath the tick boxes where you would normally request your medication.