Ways of Ordering your Repeat Medication

You can order medications in the following ways:

Your prescription will be ready for collection 5 working days after requesting. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

Telephone requests are not accepted.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If you have been advised by the surgery that your medication review is due, please use our Medication Review form. If the date for your next review with a doctor or nurse has passed, you will be asked to make an appointment.

If you run out of medicine by mistake, speak to the dispenser who will, in turn, speak to your doctor. There is no need to make an appointment.


The dispensary is responsible for all requests for repeat medication. The practice must have 5 working days’ notice in order to process all repeat prescription requests. The dispensary is open from 08:00 – 12:30, 14:00 – 17:30 on Monday and 14:00 – 17:00, Tuesday to Friday.

Rural Patients

Dispensing of prescriptions is available for patients who reside in some of the surrounding villages. A list of such villages is available by contacting reception. If you have a disability, or find it very difficult to get to a chemist for health-related reasons, please let us know as you can apply to be a dispensing patient.

Electronic Repeat Dispensing (ERD)

If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions. This means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.

Step 1

If your GP practice thinks that you could use electronic repeat prescriptions for your regular medicines, they will then authorise a number of electronic repeat prescriptions. This will be based on your circumstances and clinical need. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals.

Step 2

Collect your first electronic repeat prescriptions from your pharmacy

Step 3

When you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy may ask:

  • Have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?
  • Have you recently started taking any new medicines – either on prescription or that you have bought over the counter?
  • Have you been having any problems with your medication or experiencing any side effects?
  • Are there any items on your repeat prescription that you don’t need this month?

If you don’t need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.

Step 4

When your pharmacy supplies your final electronic repeat prescriptions in the series that your GP has authorises, they will advise you to contact your GP practice. Your doctor or practice nurse may want to see you to review your medication before they will authorise further electronic repeat prescriptions. You can contact the surgery through the Administration Office and ask the practice a question.

Prescription Fees

View the cost of prescriptions on the NHS website.

You can also find out if you are entitled to free prescriptions.