Use of Face Masks & Temperature Taking Policy – June 2020

Sandy Health Centre is constantly reviewing the situation with regards Covid 19 regulations in order to keep its staff and patient safe.

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

In line with recent recommendations from the World Health Organisation and government we have introduced new measures at Sandy Health Centre to keep patients and staff safe.

We require all patients to wear a face covering when in the practice and to follow social distancing guidelines.

What does this mean for you?

We can all play a role in reducing the spread of coronavirus and keeping everyone as safe as possible. If you are coming to the surgery it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice is also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to practice you can purchase from the local chemist or we can provide you with one, please talk to the receptionist on duty. If you are currently shielding and hand require an urgent appointment we have arrangement in place for you to be seen in our green waiting area and our staff will be wearing full PPE to protect your and them but please wear a face mask or covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, please provide us with all the necessary information so we can risk assess the situation and try to find a solution.

If you are a deaf or hearing impaired, please let us know so we can look at other communication options to ensure that we can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors to the practice will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the practice setting.

Quick guide for entry to the practice:

  • Telephone triage by a clinician – do not just turn up
  • Routine questions asked at the door
  • Temperature taken on arrival
  • Required to wash hands
  • Sit in designated waiting area
  • Wear face mask or covering at all times whilst in the building
  • Adhere to social distancing
  • Follow the one way system in the practice